[vc_icon_text title=”Water Office Open for Business” icon=”krown-icon-asterisk”]The payment window is once again open to walk-in customers.

Payments of cash or check can also be placed in the drop box next to the entry doors. Please secure your payment and bill by placing in an envelope, plastic bag, paper clipped, or etc. Payments in excess will be applied to your next bill. If a receipt is required (other than your canceled check), please call us and one will be mailed to the billing address.[/vc_icon_text][vc_icon_text title=”Text Notifications” icon=”krown-icon-mobile”]Have you signed up for our notifications … boil orders, road closures and emergency matters (weather emergencies not included)?

To sign up from your mobile phone –

1. Create a new text message
2. In the (To:) field type in the numbers 33222
3. In the message field type DUQUOIN (all capital letters, no spaces)
4. Press send

If you need assistance please call us @ 542-3841, M-F 7:30-4:00[/vc_icon_text]

[vc_icon_text title=”Online Bill Pay” icon=”con-tint” style=”large” url=”https://portal.utilitydistrict.com/4387″ width=”1/1″ el_position=”first last”] IMPORTANT. The City of Du Quoin has recently updated its online bill pay system. You must create a new account and provide your present water usage reading if you have not paid online since May, 2019. Your present reading is found in the second column of your most recent bill and is needed for security purposes. You may also pay over the phone by dialing (877) 231-0983. [/vc_icon_text][vc_icon_text title=”Pay Buy Phone” icon=”krown-icon-phone” url=”https://portal.utilitydistrict.com/4387″ width=”1/1″ el_position=”first last”]

• By dialing (877) 231-0983

Have your bill in hand to ease with paying by phone. You must enter your account number the first time you pay by phone and each time you use a new phone number for payment. If service has been disconnected or is scheduled for disconnection on the day of payment, please call the office at (618)542-3841.[/vc_icon_text][vc_icon_text title=”Additional Payment Options” icon=”krown-icon-phone” url=”https://portal.utilitydistrict.com/4387″ width=”1/1″ el_position=”first last” href=”http://duquoin.org/wp-content/uploads/2020/04/Water-ACH-Agreement.pdf”]

• Enroll in Automated Clearing House Payments (ACH) for automatic checking account deductions by submitting the agreement to the City Water office click here to download the Water ACH Agreement

[/vc_icon_text][vc_icon_text title=”Important Notices:” url=”https://portal.utilitydistrict.com/4387″ width=”1/1″ el_position=”first last”]The City cannot waive late fees or disconnection/reconnection fees due to issues with the above payment methods or entry of incorrect account information. It is your responsibility to verify that your payment has cleared and been applied to the correct account.

Re-connections requested after 3:30pm will be processed the next business day.[/vc_icon_text]

*Urgent Notice Regarding Online Payments using doxo.com!

The website doxo.com is not affiliated with the City of Du Quoin. The company doxo.com is a third party vendor that charges customers a fee to pay bills online. Payments are made on behalf of their customers by issuing a paper check to the vendor. The website is not maintained by the City of Du Quoin and payments are not applied until checks have been received from the USPS. The City of Du Quoin does not contract with doxo.com and does not control any aspect of their process. If you want to make an online payment – free of charge – please click this link City of Du Quoin Online Payments

Snapshot of DOXO.com webpage 

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[vc_icon_text title=”Contact Us…”]

City Hall/Clerk’s Office:
302 E. Poplar St., DuQuoin, IL 62832
Email address: dqwater@duquoin.org
Telephone: 618-542-3841
Fax: 618-542-4735

Du Quoin Chamber of Commerce:
618-542-9570
Email: dqchamber@comcast.net

Questions and suggestions for the web site to…
dqwater@duquoin.org

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[vc_icon_text title=”A Special Thank You…”] A special thanks to the Du Quoin Evening Call and Jason Hill for the use of their photos on the website.[/vc_icon_text]